Frequently Asked Questions?
Residential Cleaning ServiceResidential cleaning FAQ for Raleigh, Cary, Apex, Morrisville, and Durham, NC.
Pricing & Quotes
How much does house cleaning cost?
We provide an estimated price based on the size, scope of work, and current condition of your home. If we find that the home’s condition is significantly different from the information provided, we’ll discuss any necessary pricing adjustments with you before we begin cleaning.
After your first recurring cleaning, your rate is set and will remain the same for each scheduled visit, unless the scope of work changes.
Do you charge hourly?
No. We never charge by the hour. All pricing is flat-rate and transparent.
When am I charged for my cleaning?
First-Time Cleanings – A $25 refundable deposit is required to reserve your appointment. The deposit is fully refundable as long as at least 48 hours’ notice is provided for a cancellation or reschedule. The deposit will be applied toward your final balance, which is due upon completion of your cleaning.
Recurring Cleanings – Once your recurring service is established, payment is due upon completion of each scheduled cleaning.
What forms of payment do you accept?
We accept Zelle, Venmo, PayPal, cash, and personal checks. At this time, we do not accept credit cards. This helps us keep our operating costs low and continue offering competitive pricing to our customers.
Booking & Scheduling
How do I book a cleaning?
Simply send your address, home details, and preferred date. Once your quote is approved, your appointment is secured.
Do you require a booking deposit?
First-Time Cleanings – A $25 refundable deposit is required to reserve your appointment. The deposit is fully refundable as long as at least 48 hours’ notice is provided for a cancellation or reschedule. The deposit will be applied toward your final balance, which is due upon completion of your cleaning.
Recurring Cleanings – Once your recurring service is established, payment is due upon completion of each scheduled cleaning.
Is the booking deposit refundable?
Yes. The $25 deposit is fully refundable if you cancel or reschedule at least 48 hours before your appointment.
Cleaning Services
Do you offer same-week appointments?
Yes, depending on availability, we often have same-week or next-available openings.
What’s included in a standard cleaning?
Our standard cleaning is designed for regular maintenance and keeping your home fresh and tidy. It includes all main living areas such as kitchens, bathrooms, bedrooms, and common spaces. We focus on essential upkeep tasks including dusting surfaces, vacuuming carpets and rugs, mopping hard floors, and sanitizing high-touch areas like light switches, door handles, and countertops.
This service is perfect for homes that are already in good condition and need consistent upkeep.
What’s included in a deep cleaning?
Deep cleaning includes everything in our standard cleaning, with extra attention to detail for a more thorough reset of your home. In addition to routine cleaning, we carefully hand-clean and scrub areas that often build up dust and grime over time. This includes baseboards, blinds, cabinet fronts, light fixtures, and other detailed surfaces. We also target built-up dirt in harder-to-reach areas, leaving your home feeling freshly refreshed and more deeply cleaned overall.
Deep cleaning is ideal for first-time clients or homes that need extra care and attention.
Do I need a deep cleaning before a recurring cleaning?
If your home hasn’t been professionally cleaned recently, we recommend starting with a deep cleaning before regular maintenance service.
What is your 100% satisfaction guarantee policy?
We stand behind the quality of our work with a 100% Satisfaction Guarantee. If you’re not completely satisfied with any area we cleaned, please let us know within 24 hours of your service. We’ll be happy to return and re-clean any missed or unsatisfactory areas at no additional charge.
Cleaning Team
How many cleaners will come?
We typically send a team of 2–3 professional cleaners depending on the job size.
Will I get the same cleaning crew each time?
We try to send the same crew for recurring clients, based on availability.
Are your cleaners trained?
Yes, all team members are trained professionals.




